Refund Policy

Refund Eligibility

Refunds may be processed under the following circumstances:

• Service provider cancellation before the scheduled date
• Double payment or erroneous transaction
• Service not delivered as described
• Technical issues preventing service delivery

Refund Process

To request a refund:

1. Contact our support team at stilespulsar77@gmail.com
2. Provide your booking ID and transaction details
3. Describe the reason for the refund request
4. Our team will review your request within 3-5 business days
5. Approved refunds will be processed via M-Pesa within 7-14 business days

Non-Refundable Situations

Refunds will not be issued for:

• Client cancellation less than 24 hours before scheduled service
• No-show by the client
• Change of mind after service has been initiated
• Services already completed to satisfaction

Partial Refunds

Partial refunds may be offered in situations where:

• Service was partially completed
• Alternative arrangements were made
• Both parties agree to a partial refund

M-Pesa Refund Processing

All refunds are processed through M-Pesa using the following procedure:

• Refunds are initiated from our business account to the original payment number
• M-Pesa transaction fees may apply to refund transactions
• Processing time depends on M-Pesa's system (typically 1-3 business days)
• You will receive an SMS confirmation when the refund is processed

Dispute Resolution

If you disagree with a refund decision:

• You may request a review within 7 days of the decision
• Provide additional evidence or documentation
• Our management team will conduct a secondary review
• Final decisions will be communicated within 5 business days

Cancellation Policy

For service cancellations:

• More than 48 hours notice: Full refund
• 24-48 hours notice: 50% refund
• Less than 24 hours notice: No refund
• Provider cancellations always qualify for full refund

Contact Information

For refund-related inquiries:

• Email: stilespulsar77@gmail.com
• Phone: Available in your booking confirmation
• Response time: Within 24 hours

Policy Updates

We reserve the right to modify this refund policy. Changes will be posted on this page and will apply to future transactions.