Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Name and contact information
• Phone numbers for M-Pesa payments
• Service category and location preferences
• Professional credentials and verification documents
• National ID and Police Clearance Certificate identifiers
• Consent and audit records for provider evidence review
• A provider's precise device location, GPS accuracy, heartbeat times, and continuity or integrity alerts while a paid job is marked in progress

How We Use Your Information

We use the information we collect to:

• Process service bookings and payments
• Review service provider credential submissions
• Improve our services and user experience
• Communicate with you about your bookings
• Protect clients and providers, confirm operational continuity, and investigate safety, fraud, or service disputes

Data Security

We implement appropriate security measures to protect your personal information, including:

• Application-layer authenticated encryption of precise operational coordinates before database storage
• Secure payment processing through M-Pesa
• Access controls and authentication systems
• Regular security assessments

Provider Operational Location

Precise location collection starts only after an approved provider explicitly consents and starts a paid operation. It continues through authenticated heartbeats until the provider records completion. Providers must keep the operations screen active because mobile operating systems may suspend browser tracking in the background.

• Exact coordinates are not shown in the public provider directory
• Exact coordinates are available only to authorized security administrators for safety and dispute handling
• Stale, interrupted, low-accuracy, or physically implausible updates are rejected or recorded as security signals
• Location records are retained only as needed for safety, fraud, dispute, legal, and regulatory purposes

Third-Party Services

We use third-party services to facilitate our operations, including:

• M-Pesa for payment processing
• Clerk for authentication
• Offline consistency checks, automatic policy evaluation, and post-approval oversight for provider evidence

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications

Contact Us

For privacy-related inquiries, please contact us at: stilespulsar77@gmail.com

Policy Updates

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.